Privacy Policy

1. Overview

Freshwind Creative, operated by Freshwind Global LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information you share when you visit our website (freshwindcreative.net), submit an inquiry, book our services, or communicate with us by phone, email, or text message.

By submitting your information through any contact form, booking tool, or by opting in to receive text messages from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

Contact Information

• Name and email address
• Mobile or business phone number
• Business name or brokerage affiliation

Property & Service Information

• Property address or listing address
• Square footage and property type
• Requested services, scheduling details, and shoot preferences

Usage & Technical Information

• IP address, browser type, and device information
• Pages visited and referral source (collected via cookies and analytics tools)

Communications

• Messages submitted through website contact or booking forms
• Email and phone correspondence
• SMS/text message exchanges

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and confirm appointments
• Deliver real estate media services (photography, video, drone, virtual tours, social media reels, and related services)
• Send booking confirmations, shoot reminders, and file delivery notifications
• Communicate follow-up messages, seasonal offers, and service updates (with your consent)
• Improve our website and service quality
• Comply with applicable laws and regulations

4. SMS / Text Messaging — A2P Compliance

By providing your mobile phone number when contacting or booking with Freshwind Creative, and by indicating your consent, you agree to receive text messages from us, which may include:

• Appointment confirmations and shoot reminders
• File delivery notifications and shoot status updates
• Follow-up messages related to your inquiry or booking
• Promotional offers and seasonal service updates (where you have separately opted in)

How to Opt In

You may opt in to receive SMS communications from Freshwind Creative by:

• Submitting your mobile phone number through our website contact or booking form and checking the SMS consent checkbox
• Texting START to +1 937-353-9636
• Providing verbal or written consent during a phone or email exchange (documented by our team)

How to Opt Out

Reply STOP to any text message to opt out of future marketing messages. You will receive a single confirmation message, after which no further promotional texts will be sent. Transactional messages related to confirmed and active bookings may continue unless you also request full removal via email.

Help

Reply HELP to any text message, or contact us at [email protected], for assistance.

Message Frequency

Message frequency varies based on booking activity and service engagement. You may receive up to 4–6 messages per month during active service periods.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for details regarding your plan.

Mobile Information Sharing Policy

We will not share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent records are used exclusively for Freshwind Creative’s direct communications with you.

5. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in these limited circumstances:

• Service providers: Third-party vendors (scheduling tools, payment processors, file delivery platforms) who assist in operating our business, under confidentiality agreements and limited to what is necessary to perform their function
• Legal compliance: When required by law, court order, or government authority
• Business transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide advance notice of any such transfer

We do not share personal information, including mobile phone numbers or SMS consent data, with third parties for marketing, advertising, or any commercial purpose.

6. Cookies and Analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand visitor behavior, measure traffic sources, and improve our website experience. These tools collect anonymized data about page visits, session duration, device type, and referral source.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain records of completed services
• Comply with applicable legal obligations
• Resolve disputes and enforce agreements

SMS opt-in records and consent documentation are retained for a minimum of four (4) years in accordance with TCPA best practices.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or loss. No method of data transmission over the internet is completely secure. We encourage you to contact us only through trusted channels and to use caution when sharing sensitive information.

9. Children’s Privacy

Our services are intended for real estate professionals and business clients. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

10. Your Rights

As a user of our services, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: